TopTenREVIEWS - Gold Award - Awarded for excellence in design, usability and feature set

Zappos.com is one of the biggest shoe stores online, and offers over 1,000 brands in all the latest women's styles, as well as a huge selection of men's and kid's shoes. Zappos.com was founded in 1999 by Nick Swinmurn after he spent an entire day at the mall looking for a pair of shoes, but left empty-handed. From a commitment to fostering a positive company culture to offering free shipping and a generous 1 year return policy, Zappos.com is the clear winner of our TopTenREVIEWS Gold Award in our online shoe stores review.

Features
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Famous Footwear
Onlineshoes
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Gotham City Online
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Zappos.com sells thousands of brands and a link to their alphabetized brand index can be found at top of the main shoe page. This page features the over 1,000 brands they sell. Some of their most popular brands include Juicy Couture, Birkenstock and Puma to Adidas, Nine West, KangaROOS, Steve Madden, K-Swiss, Frye, The North Face, Ugg, CARLOS by Carlos Santana, Fila, Fossil, Dr. Marten’s, Just Cavalli and Timberland Boot.

For anyone in need of specialty sizes or specialty shoes, Zappos.com is the place to look. Their Specialty Shoes section includes shoes that are diabetic approved, as well as orthotic friendly shoes for those who need special arch support. They also sell eco-friendly shoes, Diabetic approved shoes and vegan shoes. For those in need of wide or narrow width shoes, Zappos.com has an exclusive section in this category, featuring a huge variety of widths, including extra wide.

Several features at Zappos.com make online shopping even more attractive. For shoppers interested in an exclusive credit card, a Zappos.com Rewards Visa Card is available, which includes benefits like points for dollars and a $25 gift certificate for every 2500 points you earn. We also love their huge Sale & Clearance section, where shoppers can find hundreds of marked down items and search them by lowest price and brand, so you can see if there are deals on your favorite shoes fast.

Inventory
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Famous Footwear
Onlineshoes
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Gotham City Online
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Zappos.com's huge inventory shines through, featuring hundreds of brands and styles. Zappos.com has divided their shoes into sections for women, men and kids, and the shop organizes their inventory in multiple ways: You can shop by category (they keep it basic with sandals, heels or boots), by Occasion (casual, dress or office) and many others. There’s also a search field so you can find a specific brand. And if you’re looking for more than just shoes, they also sell clothing for women, men and kids, bag and handbags, housewares, beauty products and shoe accessories. You'll find important shoe accessories like gel insoles, overshoes, polishes and shoe tress.

If you're looking for a specific style, Zappos.com has created an impressively long list of every shoe style imaginable for women, men and kids, that you can view in each area’s respective section. Here’s an example of the style categories you’ll find for women’s shoes: Slide, platform, sling back, wedges, Mary Janes, T-Strap, Ballerina, Moccasin, Scuff, Slouch, Chukka and Rain Boots. And in the men’s shoe section, here are some of the extended style categories they offer: Athletic, fishermen, cleats, high tops, bootie and flip flops.

And we also loved the various specialty sites found at Zappos.com. They have the Rideshop - the place to find shoes and clothing for those in the skater lifestyle. And for outdoor shoes, The Outdoor Project specialty site, recommends shoes for rugged outdoor activities like mountain biking and climbing.

Their “What’s New” area, is the place to look for the latest and most exciting in their inventory. And their Shop by Outfit” widget is also worth checking out. Choose from Women’s Stylist Picks, Men’s Stylist Picks, Trendy Picks, Casual Picks, Outdoor Picks and Athletic Picks. Each category features dozens of photos of outfits that serve as inspiration ideas. Sometimes it can tricky choosing the right shoe for the look you’re for. This helpful widget will eliminate the endless search to find the perfect shoe for the perfect outfit.

They also sell a wide variety of sizes. For women, they offer shoe sizes from 2-20, and for men, sizes 1-21. RETURNS. And in each section, Zappos.com lists the latest trends so you’re always aware of what’s hot.

Payment and Shipping
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Famous Footwear
Onlineshoes
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Macy's
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Gotham City Online
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7
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Zappos.com offers free shipping on domestic U.S. orders and guarantees arrival of all domestic US orders in 4-5 business days. While we know shipping is never truly “free,” but simply transferred to the price of the item, Zappos.com is able to offer cheaper prices thanks to their high order volume.

Zappos.com has simplified their shipping process so shoppers never have to worry about how or when their order will arrive. They offer order tracking, allowing you to keep tabs on their order while in transit, which is definitely appreciated on expensive purchases. You can also choose from a variety of expedited shipping methods.

Additionally, if the shoes aren‘t to your liking upon delivery, there’s no need to worry about returning the item thanks to Zappos.com generous 365-day return policy. Zappos.com includes a pre-paid return label with each order. This shipping label can be adhered to your return package, directing your return right to their warehouse; when it arrives, you'll receive a full refund.

Community
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Shoes.com
Famous Footwear
Onlineshoes
Endless
Macy's
Foot Locker
DSW
Payless
Gotham City Online
10
10
10
10
6.3
8.8
10
8.8
8.8
7.5

One of the most noticeable highlights of Zappos.com is their abundant community features. Their website hosts fifteen separate blogs, with titles like Comfort, Couture and How-To. For true shoe lovers, their Daily Shoe Digest, an email discussion list regarding shoes, is a must. Zappos.com also has a huge presence on Twitter. You can follow their CEO @ CEO_Zappos or you can be alerted to their latest deals by following @Inside_Zappos. Also, be sure to check out their Product Showdown, where they compare two pairs of shoes and their customers discuss which is best.

And for nearly every pair of shoes on Zappos.com, you’ll find detailed customer reviews. Customer reviews are valuable as they give you more details about a product than you would never find in a standard product description. Whether the shoes have a strange quirk or are better than they look, you’ll learn all you need to know and then some in these customer reviews. There are also specific fields for comments on the shoe’s size, arch and width. And for even more information, video descriptions are available on select products.

Customer Service
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Shoes.com
Famous Footwear
Onlineshoes
Endless
Macy's
Foot Locker
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Payless
Gotham City Online
10
8.8
8.8
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8.8
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10

Zappo.com makes a huge statement in the customer service category, offering 24/7 toll-free telephone help in both English and Spanish, as well as email support. They’re also one of the few stores we’ve profiled that include a live chat service. Additionally, FAQs that answer questions on everything from returns to their Bill Me Later program can be found on their site. Additionally, Zappos.com is serious about creating a healthy and positive workplace for their employees and even lists their Family Core Values on their site.

Zappos.com Summary:
10/10

Whether you consider Zappos.com’s impressive inventory and extended categories, their hard-to-find specialty sizes or their superior customer service, it's clear that Zappos.com is one of the best shoe stores online, and we‘re excited to give them the recognition they deserve in our online shoe store review.

 
 
 

Zappos.com

Pros
Zappos.com offers a 365-day return policy and has an exclusive Rewards Visa card.

Cons
They do not ship to Canada.

The Verdict
: 10/10

By offering over 1,000 brands and free shipping, Zappos.com proves to be a leader in the industry.